Word Traps – ComputerWorld Nov. 25, 1991, p.86
The following is a list of ambiguous or troublesome
software-related terms that should be defined clearly if used in a contract:
Upgrade
Modification
Software
Release
Training
Maintenance
Support
Documentation
Telephone Support
Holidays
Time: Proper time-zone guidelines
Enhancement
Trade Secret
Confidential Information
Acceptance
Installation